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Technical Service Director

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Madison Heights, MI
$80,000 - $105,000
Job Type
Direct Hire
Oct 30, 2017
Job ID
Confidential Search
Technical Service Director
Troy, MI

Technical Service Director Job
Technical Service Director needed to manage a group of Service Engineers for a multi-national company.  Our client is and independently owned European company with over 1200 employees globally.  This US division one of the top producing divisions. This is a great opportunity to use your customer service and sales aptitude to affect the bottom line by servicing existing clients with URGENT repair needs as well as routine maintenance.  This role will entail working with customer issues to define the needs, negotiate an action plan/cost and deploy the resources needed for prompt resolution.  
This is a small group of less than 50 local employees, you will manage 8 to 10 of them.  They truly care about work life balance.  You get the feel of a small business environment with the backing of a major international player.

Qualifications of the Technical Service Director:
  • Degree Preferred
  • 10 plus years in a similar role is a MUST
  • Demonstrated Management or supervisory skills is a MUST
  • Technical aptitude is a MUST
  • Extensive customer interface is a MUST
  • Emergency technical service experience is a PLUS
  • Good business aptitude  and negotiation skills is a MUST
  • Experience with technical issue discovery/definition & action plan
  • Experience with machinery and equipment is a BIG PLUS

Compensation of the Technical Service Director:
$80 to 105K depending on experience

Location:  Troy Michigan Area
Relocation: Yes
Visa Sponsorship: Transfers ONLY (must be perfect fit)
Travel: Limited

Knowledge of the following areas may be helpful: Manage, Lead, Supervise, Technical, machinery, equipment